Returns + Exchanges
Returns
To initiate a return, sign in to your account with the link below or send an email to studio@creativecasestudy.com stating your intent to return.
Please read return terms below to determine eligibility.
Online Purchases Return & Exchange Policy
- We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
- Return package must be postmarked by the 14th day from delivery to be eligible.
- To be eligible for a full refund, your item must be received back at our warehouse in mint resellable condition.
- Once your return has been initiated you will receive a return label from Case Study. The cost of this return label will be deducted from your refund once your package has been received and accepted. All shipping costs are nonrefundable.
- Sale and "seconds" items are final and ineligible for return.
Exchanges
The fastest way to process an exchange is to contact us at studio@creativecasestudy.com and we will facilitate a return and shipment of your new items.
Order Cancellations
Please email us at studio@creativecasestudy.com as soon as possible, including your order number in the subject line.
We begin processing and packing orders at 9:00 a.m. Pacific Time each business day. Cancellation requests must be received by 7:00 a.m. Pacific Time on the next business day after your order is placed to be eligible for cancellation.
Once an order has entered fulfillment or shipped, we cannot cancel it. If your order has already shipped, please refer to our return policy for available options.
If your cancellation request is eligible and your order has not entered fulfillment, we will cancel the order and issue a refund to your original payment method.
Please note that sending a cancellation request does not guarantee that your order can be canceled. We recommend reviewing your order carefully before completing checkout.
Damage & Other Issues
Please inspect your order upon reception and contact Case Study immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note that the 14 day return policy window also applies to items that arrived damaged or defective. Please contact Case Study within that time frame to get a replacement.
☞ Case Study is not responsible for lost or stolen packages.
☞ Once a package is marked 'delivered', it is no longer Case Study's responsibility as it is the buyer's responsibility to enter an address that is safe for delivery.
Refunds
We will notify you of a successful return once we’ve received and inspected the item(s). If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studio@creativecasestudy.com.
